Thinking like a designer can transform the way organizations develop products, services, processes, and strategy. At Big Rocket, we call it Design Thinking. We combine what is desirable from a human point of view with what is technologically feasible and economically viable.
Design thinking empowers our clients to think creatively using innovative tools to address a vast range of challenges.
Great design has that “wow” factor that makes products more desirable and services more appealing to users. This explains why McKinsey, Deloitte, IBM, Facebook and Capital One have recently bought design firms.
Great design is an outcome of design thinking, a methodology used by designers to solve complex problems and find desirable solutions for customers. Entire corporations have adopted design thinking to re-invent the way they innovate, including P&G, GE, IBM, Pepsi, and SAP. The focus of innovation has shifted from being engineering-driven to design-driven, from product-centric to customer-centric, and marketing-focused to user-experience-focused.
One scene from the film Apollo 13 provides a great illustration of the design-thinking process. After Apollo 13 is crippled by an explosion, the astronauts are stranded in the lunar module. The air filters in the lunar module are failing, so the engineers at NASA must find a way to make a square filter fit into a round hole using only the materials available to the astronauts.
The engineers find a solution through design thinking: by understanding the needs and resources of the astronauts, organizing the resources available on the lunar module, then working together to develop and prototype many ideas.
The ultimate solution may not have been pretty, but it was creative and it was effective. Their design saved the lives of the Apollo 13 astronauts.
